Zotero is a free program that allows users to collect, organize and cite research publications as they write. Zotero is also a robust platform for taking notes, managing quotes and paraphrasing sources.
How to create a Zotero account,
How to install the program and configure your browser to collect and manage citations, and
how to use Zotero with Microsoft Word to insert and format in-text references, endnotes and footnotes.
The Libraries are now offering Zotero Office Hours, both online and in person. Appointments can be scheduled online.